Dear Geofought Users,
Thank you for choosing Geofought electric scooters and joining our green travel family. During daily use, you may encounter some issues. To assist you, we have compiled a list of common problems and their solutions to enhance your riding experience.
1. Electric Scooter Won't Start
Possible Causes:
- Low battery
- Power button malfunction
- Circuit system issue
Solutions:
1. Check if the battery is fully charged. Connect the charger and charge for at least 4 hours.
2. Check if the power button is functioning properly. If pressing the power button has no response, contact Geofought customer service for further inspection.
3. If the above methods do not work, contact our official after-sales service for professional repairs.
2. Short Battery Life
Possible Causes:
- Battery aging or damage
- Riding at high speeds
- Road conditions
Solutions:
1. Check the battery condition. If the battery is over two years old or frequently charged and discharged, consider replacing it with a new one.
2. Try to maintain moderate riding speeds as high speeds consume more battery power.
3. Avoid riding on rough roads for extended periods, as this can increase battery load and affect its lifespan.
3. Weak Acceleration
Possible Causes:
- Low battery
- Motor malfunction
- Controller issue
Solutions:
1. Check the battery level to ensure it is fully charged.
2. If the battery is fine but acceleration is still weak, there may be an issue with the motor or controller. Contact our official after-sales service for inspection and repair.
4. Brake System Issues
Possible Causes:
- Worn brake pads
- Loose brake cables
- Hydraulic system issue (for hydraulic brakes)
Solutions:
1. Regularly check and replace brake pads to ensure the brake system functions properly.
2. Check if the brake cables are loose and adjust them if necessary.
3. For hydraulic brake systems, regularly check the hydraulic fluid level and replenish or replace it as needed.
5. Unusual Noises from the Scooter
Possible Causes:
- Loose screws
- Worn parts
- Suspension system issues
Solutions:
1. Regularly check if all screws on the scooter are tight and tighten them if necessary.
2. Replace worn parts promptly to ensure safe riding.
3. If there are issues with the suspension system, contact our official after-sales service for inspection and repair.
Contact Us
If you encounter other issues during use, feel free to contact our customer service team. We are dedicated to providing assistance and ensuring your Geofought electric scooter remains in optimal condition.
Customer Service Hotline: +86 18061415952
Email: Shirley008@geofought.com
Official Website: https://geofought.com/
Thank you for your support and trust in Geofought. May you enjoy every ride with joy and convenience!
Geofought Technical Support Team